Service counselling and contact details

Centralised service guidance service

e-mail: varhaiskasvatus.palveluohjaus@kuopio.fi

tel: 044 718 7070

calls are taken:
Mondays and Tuesdays between 9:00 and 11:30
Wednesdays  between 12:00 and 15:00

For personal meeting, you must make an appointment in advance by email: varhaiskasvatus.palveluohjaus@kuopio.fi

Centralised service guidance service is closed on Friday 27 December 2024

Early childhood education and care service counsellors will be happy to help!

Private early childhood education and care

You can call us on Mondays, Tuesdays, Thursdays and Fridays between 9:00 and 11:00 and Wednesdays between 13:00 and 15:00.

Mervi Kauhanen, tel. 044 718 3732
Sari Räsänen, tel. 044 718 3351
Maria Jernfors, tel. 044 718 8985
Marja-Liisa Bågman, tel. 044 718 8985

For personal meeting, you must make an appointment in advance by phone.

Read more about customer fees

City of Kuopio’s ECEC services have vacancies for a number of short and long-term substitutes as well as permanent employees.

For all vacancies of the City, visit here.
If you would like to work as a substitute in early childhood education and care, visit here.
Would you be interested in working as a family day carer? Please contact the family day-care supervisors.

A customer who is unsatisfied with the quality of early childhood education and care services or the way they have been treated in connection with these services has a right to lodge a complaint with the supervisor of the operating unit or the leading office holder in early childhood education and care services. Before lodging a complaint, it is advisable to take up the matter with the ECEC operating unit in question, which can investigate any shortcomings or defects in the matter.

The complaint may be freely worded or lodged using a form.

The response to a complaint must be issued within a reasonable delay after it has been lodged (usually 1 to 4 weeks). No request for review can be made regarding the response.

Lodging a complaint does not affect your right to complain to the authorities supervising early childhood education and care about the matter. You can file an administrative complaint with such authorities as the Regional State Administrative Agency or the Parliamentary Ombudsman if you find that an authority has acted incorrectly in the matter.

Social Welfare Ombudsman
Antero Nissinen
tel. 044 718 3308
calls received Mon – Thu 9:00 – 11:30
sosiaaliasiamies@pshyvinvointialue.fi

Varhaiskasvatuslain mukainen muistutus.pdf